Spam and cold callers
Cold sales calls and spam never land in your leads. Your receptionist recognises them early, ends the call politely, and moves on.
What happens to them
Section titled “What happens to them”- They don’t appear in your Inbox and you don’t get a text.
- They count towards the Spam number in the This week strip on your Inbox, so you can see how much noise is being kept off your phone.
- They stay in your call history. Go to Calls and switch the filter from Leads to All to see them, recording and transcript included.
Genuine callers are always looked after
Section titled “Genuine callers are always looked after”Anyone with a real enquiry, and anyone who’s called you before, is treated as a lead. Your receptionist would always rather take a message than turn away a customer.
If a real call was screened out
Section titled “If a real call was screened out”It happens rarely, but if you spot a genuine enquiry under All that didn’t reach your Inbox, message us from the chat bubble in your portal. We’ll put it right and use the example to keep the screening sharp.