Question 1

Your plan and pricing

Accepted Answer

One plan, at the early bird price, and your first week is on us.

The plan

£49 a month. Unlimited minutes. Your own dedicated UK number.

£49 is the early bird price, for 50 accounts. Early birds keep £49, unlimited minutes and a named account manager for as long as their subscription stays active. If your subscription ends, because you cancel or a payment never goes through, your early bird price ends with it, and a restart is at the price new accounts pay then. The pricing page says how many places are left.

Your free week

Your free week starts when you sign up, with no card. Sayora builds your receptionist, gives you your own number and answers real calls from the first day. Until a card is on, the week includes 100 minutes of calls, and we text you when you've used 80.

Add a card whenever you like, from Add a payment method in your Inbox or Settings, then Billing. Nothing is charged until the week ends, then your plan simply begins. Until a card is on, we remind you by text and email on days 5, 6 and 7.

If the week ends without a card, Sayora stops answering: callers hear a message that the number isn't available, and we email you about each call you miss. Add a card and Sayora answers again straight away. If you don't, your account and number are removed 30 days after calls stop, and we email you before that happens.

If you cancel during the week, calls stop when it ends. If your first payment doesn't go through, your

Question 2

Taking bookings

Accepted Answer

If you take appointments, your receptionist can book them straight into your calendar while on the call. This is optional, and off until you connect a calendar.

There's no save button on the Bookings page: a switch or a pick saves the moment you change it, and a time or a postcode saves when you move on from it. The top of the page says Saved once it has.

Connecting your calendar

Go to Settings, then Bookings.
Under Calendar, tap Connect beside Google Calendar (bookings land in the calendar you already use) or cal.com (bookings go through your cal.com event types). You'll be sent to sign in with that provider and come straight back. Dealers on MotorDesk can book into MotorDesk instead; see Connecting MotorDesk.
Add what callers can book (see below).
Turn on Offer bookings on calls under Taking bookings. You need at least one appointment type first. Once you've added your first one it turns on for you.

Setting up Google Calendar

The Bookings page has three parts:

Taking bookings: Offer bookings on calls turns booking on and off; with it off, your receptionist takes a message instead. Below it is On-site appointments, for jobs at the customer's address (see below). Then, under Calendar, your Google account with Disconnect, and Book into, which of your Google calendars appointments land in.
Appointment types: what

Question 3

How to forward your calls to Sayora

Accepted Answer

This is the one step that puts your receptionist to work. You forward the calls you don't answer to your Sayora number. You keep answering your own phone as normal; only the calls you miss come through.

Go to Settings, then Call forwarding. Sayora asks up to four short questions, then gives you your codes one at a time, with your Sayora number already in them. The recommended answer is selected on each question, so the quickest path is to tap Next until you reach your codes.

The four questions

What are you forwarding from? A mobile, or a landline. A landline needs one code and skips the rest.
How long should your phone ring before your receptionist picks up? 10, 15 or 20 seconds; 20 is the recommended answer. Or straight away, for a line you never answer yourself: every call goes to your receptionist and the last two questions are skipped.
If you decline a call, or you're already on one, where should it go? Your receptionist, or your voicemail as now. Choosing your receptionist means every missed call gets answered. It also means a personal call you decline reaches your receptionist.
And when your phone is off or has no signal? The same choice: your receptionist, or your voicemail as now.

Dial the codes

Tap Show my codes (or Show my code when your answers need only one). Each code gets its own screen. Dial it from the phone you're forwarding, wait for your phone to confirm it, then tap Dialled it, next. Tap the co

Question 4

What Sayora does

Accepted Answer

Sayora is your AI receptionist. When you can't get to the phone, your receptionist answers in your business's name, takes the caller's details, answers their questions, and texts you the lead before you've even called back.

How it works

You get a dedicated UK number with a local area code.
You forward the calls you miss to it. You keep answering your own phone as normal; only the ones you don't pick up roll through.
Your receptionist greets the caller by your business name, finds out who they are and what they need, and answers your common questions.
The moment the call ends, you get a text with the lead. If you choose, your caller gets a text from your business recapping what they asked about.

A couple of things worth knowing

Sayora is inbound only: it answers your callers and never rings them. And your receptionist won't invent a price or a fact you haven't been given; anything you haven't covered gets taken down as a message for you instead.

Sayora builds your receptionist in minutes, and you can be live the same day, with no setup call. The signup screens and forwarding your calls take a few minutes each. The usual hold-up is your phone network: if yours has to switch forwarding on from their end, your receptionist starts taking calls once they have. See Your first hour for the checklist.

Question 5

Rules

Accepted Answer

Rules are short instructions your receptionist follows on every call: how you like things done, in your own words. Go to Settings, then Personality, and scroll to Rules.

What rules are for

Good rules are about your business and how you work. For example:

"Never give prices on the phone. The team will quote."
"Always ask for the postcode first."
"We don't do commercial work, domestic only."
"If someone asks for Dave, take a message and say he'll call back."

A rule wins over anything that disagrees with it in your business details or common questions. So if your rule says "never give prices" and a common question mentions one, your receptionist won't say it.

A rule also wins over what your receptionist usually says when it takes a message. Without one, it usually tells the caller the team will ring them back, within your Call back within setting. A rule such as "Say the team will email them, never that they'll ring" changes that.

Adding and changing rules

Tap Add a rule and type it. You can have up to 10 rules of up to 300 characters each. Your receptionist reads them in order, so put the most important first; each rule can move up or down. When you're done, tap Save rules.

Unlike the rest of the page, rules don't save themselves, because Sayora checks each new or changed rule when you save. It takes a few seconds, and you'll see one of three things:

It's saved. The rule is live from the next call.
It's saved, with a suggestion

Question 6

Testing your forwarding

Accepted Answer

Once you've dialled your codes, run the built-in test so you know callers will come through before any real ones do. It is the first section of the Call forwarding screen, under Test, right after your last code and on every later visit.

Go to Settings, then Call forwarding.
Check the number under The number customers ring. This is the line the test rings, so it is the phone you forwarded, mobile or landline. If we found it on your Google listing it is already filled in; otherwise type it.
Tap Start the test at the top of the screen.
We ring your line. Don't pick up. Let it divert.
When it comes through, the screen says Forwarding is on and you get a text from Sayora: "Test passed. This is where your leads will arrive."

If you started the test from the setup step in your Inbox, you'll see You're live instead. Same result.

That text lands on the mobile you gave us for lead texts, so it also proves your notifications work. That is a different number from the one the test rings: the Test section shows it as Lead texts go to, and you change it in Settings, under Leads.

If the Test section says Add your mobile first, there is nowhere yet to text the result. Tap Add it, add your mobile, then come back to test.

If the test doesn't pass

The test says That call didn't divert, so forwarding isn't on yet, with three quick fixes underneath: Wi-Fi off and dial again, clear the diverts you set and dial y

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