What your callers hear

Here's the experience a caller gets, start to finish.

The greeting

Your receptionist opens in your business's name, along these lines:

Hi there, thanks for calling [your business]! You're through to [name] the AI assistant. I record my calls, just so you know. What can I help you with?

[name] is the name you choose (it starts as "Sayora"), set in Settings under Name & voice. Every call opens by naming your business, so callers always know they've reached the right place.

Recording

Your receptionist tells every caller the call is recorded, right at the start.

Answering questions

Your receptionist answers from your business details and your common questions, and gives the prices and timeframes you've provided. Anything you haven't covered gets taken down as a message rather than guessed at.

Taking the details

Your receptionist gets the caller's name, confirms the best number to reach them on (usually the one they're calling from), and writes a short summary of what they're after.

Cold sales and time-wasters

Your receptionist screens out cold-sales and spam callers politely and ends those calls, so they never land in your leads. Genuine callers, and anyone who's called before, are always looked after.

Updated on: 23/07/2026