Question 1

Taking bookings

Accepted Answer

If you take appointments, your receptionist can book them straight into your calendar while on the call. This is optional, and off until you connect a calendar.

Connecting your calendar

Go to Settings, then Bookings.
Connect Google Calendar or cal.com.
Once connected, choose which appointment types your receptionist is allowed to book.
Turn bookings on (you'll need at least one appointment type).

How a booking goes

Your receptionist offers to book the caller in, checks your live availability, and reads back a couple of options. The caller picks one, and your receptionist books the slot into your calendar under their name. The caller then gets a text confirming the appointment, with a link to reschedule or cancel if they need to.

Booked appointments show up on the lead in your portal, marked so you can see they're in your calendar. Booked callers skip the usual thank-you text, since the confirmation already covers it.

Question 2

How you hear about a new lead

Accepted Answer

The moment a call ends, Sayora lets you know. Two things happen at once.

You get a text

From "Sayora", within seconds:

New call from [name], [number]. [A short summary of what they wanted.] Your leads: [link]

Anything urgent is flagged with URGENT at the front, so the calls that can't wait stand out.

Your caller gets a thank-you

A friendly text from your business's own name, letting them know you've got their details and you'll be in touch. (Booked appointments skip this, since the booking confirmation already covers it.)

Everything's in your portal

Open the link, or sign in at app.sayora.ai, and the call is waiting in your Inbox: the caller's name, their callback number, a summary, and the full recording and transcript. Tap Mark done once you've followed up, and it clears from the list.

Question 3

Your business details and opening hours

Accepted Answer

Alongside your common questions, two settings shape what your receptionist knows about your business.

Your business details

Go to Settings, then Business details. This is the foundation your receptionist works from:

What your business does: a plain description, the way you'd explain it to a new customer.
Services: the jobs you take on.
Area covered: the towns and postcodes you work in.

The more accurate these are, the better your receptionist answers callers and spots the jobs that are right for you.

Your opening hours

Go to Settings, then Opening hours, and set the times you're open for each day. Turn a day off to mark it closed.

Your receptionist still catches every missed call, whatever the hour. Your opening hours just help your receptionist set the right expectation with callers about when you'll get back to them.

Question 4

Adding your common questions

Accepted Answer

Common questions are the answers your receptionist gives word for word, the ones callers actually ask: your prices, your area, whether you do free quotes, your call-out times.

Adding and editing them

Go to Settings, then Common questions.
Tap Add a question, write the question and the answer, and save.
Edit any answer in place whenever your details change, and remove one with a single tap (with an undo if you change your mind).

Your receptionist starts answering with a question the moment you save it.

What makes a good one

Keep answers short and specific, the way you'd say them on the phone. Cover the questions you're asked every week first: pricing, areas covered, free quotes, how quickly you can come out, payment methods. Anything you haven't added, your receptionist takes as a message rather than guessing.

Question 5

Your plan and pricing

Accepted Answer

One simple plan, and your first week is on us.

The plan

£49 a month. Unlimited minutes. Your own dedicated UK number.

Your free trial

Your 7-day free trial starts when you add a card at signup. You get full access straight away and your number goes live. On day 6 we send a reminder so nothing catches you out. If Sayora is working for you, there's nothing to do; the plan simply begins when the trial ends.

Managing your plan

Go to Settings, then Billing, and tap Manage my plan to update your card or cancel. You can cancel anytime, and you stay live until the end of the period you've already paid for.

If a payment ever fails, your calls, contacts and settings are kept safe while we help you sort it out.

Question 6

What your callers hear

Accepted Answer

Here's the experience a caller gets, start to finish.

The greeting

Your receptionist opens in your business's name, along these lines:

Hi there, thanks for calling [your business]! You're through to [name] the AI assistant. I record my calls, just so you know. What can I help you with?

[name] is the name you choose (it starts as "Sayora"), set in Settings under Name & voice. Every call opens by naming your business, so callers always know they've reached the right place.

Recording

Your receptionist tells every caller the call is recorded, right at the start.

Answering questions

Your receptionist answers from your business details and your common questions, and gives the prices and timeframes you've provided. Anything you haven't covered gets taken down as a message rather than guessed at.

Taking the details

Your receptionist gets the caller's name, confirms the best number to reach them on (usually the one they're calling from), and writes a short summary of what they're after.

Cold sales and time-wasters

Your receptionist screens out cold-sales and spam callers politely and ends those calls, so they never land in your leads. Genuine callers, and anyone who's called before, are always looked after.

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