Spam and cold callers

Cold sales calls and spam never land in your leads. Your receptionist recognises them early, ends the call politely, and moves on.

What happens to them

• They don't appear in your Inbox and you don't get a text.
• They count towards the Spam number in the This week strip on your Inbox, so you can see how much noise is being kept off your phone.
• They stay in your call history. Go to Calls and switch the filter from Leads to All to see them, recording and transcript included.

Callers who hide their number

Your receptionist answers them like anyone else. If you'd rather turn them away, see Withheld numbers.

Genuine callers are always looked after

Anyone with a real enquiry, and anyone who's called you before, is treated as a lead. Your receptionist would always rather take a message than turn away a customer.

Other businesses ringing about their dealings with you are looked after too. A courier with a delivery, a supplier, or another firm calling about a job you share gets a message taken and passed on, even though they aren't a customer.

If a real call was screened out

It happens rarely, but if you spot a genuine enquiry under All that didn't reach your Inbox, message us from the chat bubble in your portal. We'll put it right and use the example to keep the screening sharp.

Updated on: 29/10/2026