Adding your common questions

Common questions are the answers your receptionist gives word for word, the ones callers actually ask: your prices, your area, whether you do free quotes, your call-out times.

Adding and editing them

1. Go to Settings, then Knowledge. Common questions is the first part of the page.
2. Tap Add a question, write the question and the answer, and tap Done. Done saves it.
3. Tap Edit on any answer to change it in place whenever your details change, then Done to save it, or Cancel to leave it as it was.
4. To take one out, tap Edit, then Remove. It goes straight away, and Undo on the note that appears brings it back if you change your mind.

From your setup list, your questions open on their own with one button, Looks right, which ticks the step off.

Your receptionist starts answering with a question the moment it's saved.

What makes a good one

Keep answers short and specific, the way you'd say them on the phone. Cover the questions you're asked every week first: pricing, areas covered, free quotes, how quickly you can come out, payment methods. Anything you haven't added, your receptionist takes as a message rather than guessing.

What your receptionist knows from your website

Below your questions on Knowledge, Your website lists the pages Sayora read on your website, and the day they were read. Your receptionist answers from those too, so you don't need a question for everything your site already says. If your website changes, message us and we'll read it again.

Starting from a demo

If you built a demo before signing up, the questions your receptionist used in that demo are already here. Read through them once: they came from your website, so they're a good start, but you know your prices better than your website does.

Updated on: 29/10/2026