Testing your forwarding

Once you've dialled your codes, run the built-in test so you know callers will come through before any real ones do. It is the first section of the Call forwarding screen, under Test, right after your last code and on every later visit.

1. Go to Settings, then Call forwarding.
2. Check the number under The number customers ring. This is the line the test rings, so it is the phone you forwarded, mobile or landline. If we found it on your Google listing it is already filled in; otherwise type it.
3. Tap Start the test at the top of the screen.
4. We ring your line. Don't pick up. Let it divert.
5. When it comes through, the screen says Forwarding is on and you get a text from Sayora: "Test passed. This is where your leads will arrive."

If you started the test from the setup step in your Inbox, you'll see You're live instead. Same result.

That text lands on the mobile you gave us for lead texts, so it also proves your notifications work. That is a different number from the one the test rings: the Test section shows it as Lead texts go to, and you change it in Settings, under Leads.

If the Test section says Add your mobile first, there is nowhere yet to text the result. Tap Add it, add your mobile, then come back to test.

If the test doesn't pass

The test says That call didn't divert, so forwarding isn't on yet, with three quick fixes underneath: Wi-Fi off and dial again, clear the diverts you set and dial your codes again from the top, or let your network set it from their end. Some networks take a minute to apply the change, so tap Try again after a moment. See my codes again, under Your phone, shows your codes without changing anything.

Already forwarding?

If you set forwarding up before you had Sayora, or you'd rather skip the test, tap Already set up? Mark it done. It is on the first question, and in the Test section until a test passes. The screen then says Marked as set up. We'd still recommend running the test once: it takes thirty seconds and there's no other way to be sure.

Updated on: 29/10/2026