> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sayora.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Your leads and calls

Every missed call your receptionist takes ends up in one of two places: your **Inbox** while it needs you, and **Calls** for good.

## The lead screen

Tap any lead in your Inbox to open it. You'll find:

* **The caller's name** at the top, or "Unknown caller" if they didn't give one.
* **Their number**: tap to call on mobile, tap to copy on desktop.
* **Summary**: what they wanted, in a couple of sentences.
* **Details**: answers to any [extra questions](https://help.sayora.ai/en/article/extra-questions-your-receptionist-asks-1nvk4pe/) you've asked your receptionist to ask.
* **In your calendar**: the appointment, if your receptionist booked one.
* **The recording and transcript** of the whole call.

## Marking a lead done

Once you've called them back, tap **Mark done**. The lead leaves your Inbox and your open count drops. If you need it back, open it from **Calls** and tap **Mark not done**.

## Your call history

**Calls** is the permanent record. It opens on the **Leads** filter, which shows every call that captured a lead. Switch to **All** to include spam and anything else your receptionist handled. Tick **Show handled** to include leads you've already marked done, and tap **Show more** at the bottom to load older calls.

Your call history is permanent, so a call from March is still there in September with its transcript, lead details and summary. The audio recording is the one part that does not last forever: it is deleted from your account automatically 90 days after the call.