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# Withheld numbers

Some callers hide their number. You can choose to turn them away instead of having your receptionist answer.

Go to **Settings**, then **Call forwarding**, and under **Withheld numbers** switch on **Turn them away**. It saves and takes effect straight away, and it's off until you switch it on. The page shows the message they'll hear, under **What they hear**.

## What they'll hear

A short recorded message, the same for every business:

> Sorry, we don't accept calls from withheld numbers. Please call back with your caller ID shown. Goodbye.

Then the call ends. Your receptionist doesn't answer, so there's no message, no lead and no text to you.

## Where you'll see them

Turned-away calls stay in your call history. Go to **Calls** and switch the filter from **Leads** to **All**: they show as **Rejected, withheld number**. They don't count towards the **This week** numbers on your Inbox, because your receptionist never answered them.

## Before you switch it on

Some genuine callers hide their number without meaning to, for example from a work phone. If a customer tells you they couldn't get through, ask them to call back with their number showing, or switch the setting off.