> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sayora.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Turning forwarding off or changing phones

Forwarding lives on your phone, not in Sayora, so you control it from the keypad. Your Sayora number keeps working the whole time; you're only choosing which calls reach it.

## Turn one divert off

Each divert switches off on its own, and the others keep working. Go to **Settings**, then **Call forwarding**. **Turn it off**, under **Your phone**, lists one code for each divert you set; tap one to copy it:

- Not answered: `##61#`
- Declined or busy: `##67#`
- Off or no signal: `##62#`
- Every call, if you chose straight away: `##21#`
- On a landline: `#61#`

Dial the code and wait for the confirmation.

## Getting your voicemail back

Calls you switch off go back to your voicemail. Switching a divert off also clears the network's own voicemail routing for it, so if voicemail stays quiet afterwards, turn it back on with your network: Vodafone 1211, O2 1750, giffgaff 1616, EE in the app.

## Turn it back on

Your Sayora number hasn't changed, so the codes are the same as before, on the same screen. See [How to forward your calls](https://help.sayora.ai/en/article/how-to-forward-your-calls-to-sayora-3ho74t/).

## Moving to a new phone or SIM

Forwarding is set per line, so a new phone on the same SIM keeps it, and a new SIM does not. On a new SIM, tap **See my codes again**, dial them, and run the test. Moving from a mobile to a landline, or back, tap **Change answers**: Sayora walks you through the codes that clear the old phone first, then the code for the new one, and asks for the new number the test should ring.

## Check whether it's on

Dial `*#61#` and press call. Your phone shows whether "no answer" forwarding is active and where it points. `*#67#` and `*#62#` do the same for the other two diverts.

These are the standard UK network codes. Message us if your provider behaves differently and we'll help you sort it.